Contact Us

Welcome to MODOROP

We are committed to providing responsive and reliable customer support throughout your experience with our artistic collections.

Whether you need assistance with product information, display guidance, order status, shipping, returns, damaged or incorrect items, or general questions about our collections, our customer care team is ready to assist you.

For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.

1. Customer Support by Email

Email:
service@modorop.com

Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).

For faster assistance with an existing purchase, please include your order number whenever possible.

For product-related questions, please include:

  • Product name
  • Order number, if applicable
  • A brief description of your question or concern
  • Clear photos, where relevant
  • A short video if the issue relates to product condition, structure, surface details, or damage

Providing these details helps our team understand your request and provide more efficient assistance.

2. Customer Support Hours

Customer Support Email:
service@modorop.com

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during holidays, promotional periods, collection launches, or periods of unusually high inquiry volume.

3. Orders, Shipping & After-Sales Support

Our support team can assist with:

  • Order status and tracking information
  • Shipping and delivery questions
  • Product information
  • Display and care guidance
  • Damaged, defective, incorrect, or incomplete orders
  • Returns and after-sales requests
  • Product specifications and materials
  • Business and wholesale partnership inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product and packaging.

4. Product Support

MODOROP presents a curated collection of artistic mineral-inspired objects, geological decor pieces, and sculptural interior creations.

Our collections include:

  • ANOMALOUS CRYSTALS
    Unseen Crystal Structures inspired by rare formations born between nature and imagination, revealing crystal worlds beyond the known.
  • ALTERED STRATA
    Unseen Geological Layers inspired by rare formations shaped between nature and time, revealing hidden landscapes beyond the ordinary.
  • HOLLOW CORES
    Hidden Mineral Realms inspired by rare inner formations revealing unseen worlds beneath the surface of stone.

If you need help with a product, our customer care team can assist with questions regarding:

  • Product dimensions
  • Materials and finishes
  • Structural details
  • Display recommendations
  • Product care
  • Included accessories
  • Recommended placement
  • Product variations
  • General product information

Because specifications may vary between collections, please include the product name when contacting us.

5. Business & Wholesale Inquiries

MODOROP welcomes inquiries from retailers, distributors, interior designers, commercial buyers, collectors, and potential business partners.

For wholesale, distribution, bulk purchasing, or other commercial opportunities, please contact:

service@modorop.com

Please include:

Subject: Business Inquiry

or

Subject: Wholesale Inquiry

so your request can be directed appropriately.

If possible, please include your company name, market, expected order volume, and a brief description of your inquiry.

6. Corporate Information

Brand:
MODOROP

Website:
modorop.com

Legal Entity:
Zhaoqing Shushang Shenghua E-Commerce Co., Ltd.

Registered Address:
Room 9-615, Commercial Office Buildings 8, 9, 10 and Commercial Podium Buildings 6, 7, 8, Minjie Plaza Phase VII, No. 3 Xin'an Third Road, Duanzhou District, Zhaoqing City, Guangdong Province, China

Unified Social Credit Code:
91441202MAE7WHJJ6D

Customer Support Email:
service@modorop.com

MODOROP is owned and operated by Zhaoqing Shushang Shenghua E-Commerce Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, product information management, and related e-commerce activities.

Through international commerce and cross-border logistics networks, MODOROP introduces artistic mineral-inspired collections to customers worldwide, connecting natural structures, geological imagination, and modern interior aesthetics.

Our collections explore the relationship between nature and design through unique forms, layered structures, and carefully developed decorative pieces created for contemporary spaces.

We're Here to Help

From discovering the right MODOROP artistic piece to receiving and enjoying your order, our team is here to make your experience clear, reliable, and enjoyable.

Whether you have questions about products, orders, shipping, returns, or collection details, our customer support team is ready to assist you.

If you have any questions, please contact us at:

service@modorop.com

MODOROP

Artistic objects inspired by hidden structures, geological beauty, and natural imagination.

ANOMALOUS CRYSTALS
Unseen Crystal Structures

Rare formations born between nature and imagination, revealing crystal worlds beyond the known.

ALTERED STRATA
Unseen Geological Layers

Rare formations shaped between nature and time, revealing hidden landscapes beyond the ordinary.

HOLLOW CORES
Hidden Mineral Realms

Rare inner formations reveal unseen worlds beneath the surface of stone.

Natural inspiration. Geological imagination. Modern artistic expression.