Return Policy

At MODOROP, we aim to provide customers with a clear, fair, and straightforward return experience.

This Return & Refund Policy applies to eligible purchases made through modorop.com.

Before returning any product, please contact our customer support team:

service@modorop.com

Our team will review your request, confirm eligibility, and provide the applicable return instructions.

Please do not send products back without contacting us first.

Returns sent without prior authorization or to an unauthorized address may experience delays or may not be processed.

1. 30-Day Return Window

Customers may request a return within 30 days after confirmed delivery of an eligible order.

Before returning any MODOROP product, please contact our customer support team for approval and return instructions.

The return period begins from the confirmed delivery date shown by the applicable carrier tracking information.

2. Return Eligibility

Unless a product was received damaged, defective, incorrect, incomplete, or is otherwise eligible for a remedy under applicable law, returned products should generally be:

  • Unused or in like-new condition
  • Free from customer-caused damage
  • Unaltered
  • Returned with all original components
  • Returned with included accessories
  • Returned with product inserts or instructions where included
  • Returned with original protective packaging where reasonably possible

Proof of purchase, such as an order number or order confirmation, may be required.

Because many MODOROP products include artistic structures, crystal-inspired surfaces, sculptural details, protective components, or decorative elements, returned products should be packaged carefully to prevent damage during transportation.

We may inspect returned products before approving a refund.

3. Opened or Used Products

Opening a product does not automatically make it ineligible for return.

However, where permitted by applicable law, preference-based returns of opened products may be subject to inspection.

Returned products should not show signs of:

  • Excessive use
  • Misuse
  • Customer-caused scratches, breakage, cracks, or other damage
  • Unauthorized repair
  • Modification
  • Missing accessories or components
  • Damage caused by improper cleaning, storage, handling, or display

Where a product has experienced a material loss in value due to customer handling beyond what was reasonably necessary to inspect or evaluate it, an appropriate deduction may apply where permitted by law.

4. Non-Returnable Items

Where permitted by applicable law, certain products may not be eligible for preference-based returns, including:

  • Personalized or customized products
  • Gift cards
  • Products clearly marked as final sale
  • Products damaged through misuse or improper handling
  • Products modified or repaired without authorization
  • Products missing significant components because of customer handling
  • Other products expressly identified as non-returnable before purchase

Any product-specific exclusions will be stated on the applicable product page or communicated before the return is approved.

Nothing in this section limits statutory consumer rights that cannot legally be excluded.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your MODOROP order promptly after delivery.

This is particularly important for artistic products featuring:

  • Crystal-inspired structures
  • Geological layered designs
  • Sculptural forms
  • Decorative surfaces
  • Textured finishes
  • Delicate artistic components

If your order arrives:

  • Broken
  • Cracked
  • Scratched
  • Damaged
  • Defective
  • Incorrect
  • Missing accessories
  • Missing components
  • Incomplete

Please contact us as soon as reasonably possible.

To help us review the issue, please provide:

  • Your order number
  • Product name
  • Clear photographs of the product
  • Photographs of the inner protective packaging
  • Photographs of the outer shipping package
  • A photograph of the shipping label where available
  • A short video demonstrating the issue where relevant

After reviewing the information, we will provide the appropriate next steps based on the circumstances, our applicable policies, and applicable consumer law.

6. Basic Product Checks Before Return

Before requesting a return, customers should review the product condition and confirm that:

  • The product matches the item originally ordered
  • All included components are present
  • The product has not been modified
  • The product has not been damaged through improper handling
  • The product remains suitable for return evaluation

For MODOROP artistic pieces, please take special care when checking:

  • Sculptural structures
  • Crystal-inspired details
  • Layered surfaces
  • Decorative elements
  • Display accessories
  • Protective packaging components

If you believe there is a product issue, please contact our support team before attempting any repair, adjustment, or modification.

7. Return Shipping Costs

Unless the product received was damaged, defective, incorrect, incomplete, or otherwise covered by an applicable remedy, customers are generally responsible for return shipping costs.

If MODOROP determines that a return is required due to our error or a confirmed product issue, we will review the available resolution options and applicable return arrangements.

Return shipping costs may vary depending on:

  • Return destination
  • Package size and weight
  • Shipping provider
  • Product type
  • Packaging requirements

We recommend using a trackable shipping service when returning products.

MODOROP is not responsible for return packages lost, damaged, or delayed during transportation when the customer arranges the return shipment.

8. Original Shipping Charges

Original shipping charges paid during checkout are generally non-refundable unless:

  • The wrong product was shipped
  • The product arrived damaged
  • The product was defective
  • A refund is required under applicable consumer protection laws

Where applicable, refunds will be processed according to the circumstances of the order and applicable legal requirements.

9. Return Address

Return addresses are provided only after a return request has been reviewed and approved by our customer support team.

Please do not send returns to the original shipping address or any address received from unofficial sources.

Sending products without authorization may result in delays or prevent successful processing of your return.

10. Return Packaging

Customers are responsible for packaging returned products appropriately to help prevent damage during transportation.

For MODOROP artistic objects and decorative pieces, we recommend:

  • Using the original packaging whenever possible
  • Protecting delicate structures and surfaces
  • Securing products to reduce movement inside the package
  • Including all original accessories and components
  • Using suitable protective materials for fragile items

Products damaged during return shipping due to insufficient packaging may affect refund eligibility where permitted by law.

11. Missing Accessories or Components

If a returned product is missing included components, accessories, protective elements, or other items originally provided with the order, we may review the situation before processing a refund.

Where permitted by applicable law, missing items or reduced product value caused by customer handling may affect the final refund amount.

12. Return Inspection

Once a returned product is received, our team may inspect the item to confirm:

  • Product condition
  • Return eligibility
  • Included components
  • Possible damage
  • Compliance with return requirements

Inspection results may affect the final return outcome where permitted by applicable law.

We aim to complete return reviews as efficiently as possible after receiving the returned product and required information.

13. Refunds

Once a return has been approved, refunds will generally be processed to the original payment method used during checkout.

The time required for funds to appear in your account may vary depending on:

  • Payment provider processing times
  • Bank processing procedures
  • Financial institution policies

MODOROP does not control the processing timeline of independent payment providers or financial institutions.

If a refund has been issued but has not appeared within the expected timeframe, please contact your payment provider first and then contact us if further assistance is needed.

14. Refund Deductions

Where permitted by applicable law, the final refund amount may be adjusted in certain situations, including:

  • Returned products showing customer-caused damage
  • Missing accessories, components, or included items
  • Products returned in a condition that is not consistent with the approved return requirements
  • Damage caused by improper return packaging
  • Other circumstances where a deduction is legally permitted

Before making any applicable deduction, MODOROP will review the return condition and the circumstances of the request.

Nothing in this section limits consumer rights that cannot legally be restricted.

15. Exchanges

MODOROP may offer exchanges where available and appropriate depending on product availability, order circumstances, and applicable policies.

If you would like to request an exchange, please contact:

service@modorop.com

Please include:

  • Your order number
  • The product you wish to exchange
  • The reason for the exchange request
  • The replacement product requested, if applicable

Exchange availability may depend on:

  • Inventory availability
  • Product condition
  • Return eligibility
  • Shipping requirements
  • Applicable legal requirements

If an exchange cannot be provided, an eligible refund may be considered according to this policy.

16. Order Cancellations

If you need to cancel an order, please contact MODOROP as soon as possible after placing your order.

We will make reasonable efforts to assist before the order enters processing or fulfillment.

However, cancellation requests cannot always be guaranteed once an order has entered:

  • Order preparation
  • Product handling
  • Protective packaging preparation
  • Packing procedures
  • Shipping arrangements
  • Dispatch

Once an order has been shipped, cancellation may no longer be available and the applicable return procedure may apply.

17. Refunds for Canceled Orders

If an order cancellation is approved before shipment, any eligible refund will generally be processed to the original payment method used during checkout.

The time required for funds to appear may depend on:

  • Payment service providers
  • Banks
  • Card networks
  • Financial institutions

MODOROP is not responsible for delays caused by independent payment providers or financial institutions.

18. Refused or Unclaimed Deliveries

If a package is refused, rejected, or remains unclaimed by the customer, additional review may be required before any refund is issued.

Where permitted by applicable law, refund amounts may be adjusted for:

  • Original shipping costs
  • Return transportation costs
  • Customs charges
  • Import-related fees
  • Other non-recoverable expenses

Customers are responsible for monitoring tracking information and responding to delivery notices when required.

If a package is returned to us because of an incorrect address, refusal, or failure to collect the shipment, please contact our support team for assistance.

19. International Returns

International returns may involve additional shipping procedures, customs requirements, and transportation considerations.

Customers requesting international returns should contact MODOROP before shipping products back.

International return procedures may require:

  • Return authorization
  • Customs documentation
  • Tracking information
  • Appropriate product declarations
  • Additional processing time

Customers are generally responsible for return shipping costs unless the return is related to a confirmed MODOROP error, damaged product, defective product, or another circumstance covered by applicable law.

MODOROP does not control customs processing times, customs decisions, or charges imposed by authorities.

20. Consumer Rights

Depending on your location, you may have additional rights under applicable consumer protection laws.

These rights may include protections relating to:

  • Product quality
  • Defective goods
  • Returns
  • Refunds
  • Replacement products
  • Repairs

Nothing in this Return & Refund Policy is intended to remove, exclude, or limit rights that cannot legally be excluded.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.

21. Contact Us

If you have questions regarding returns, refunds, exchanges, damaged products, order issues, or this Return & Refund Policy, please contact us:

Brand:
MODOROP

Website:
modorop.com

Legal Entity:
Zhaoqing Shushang Shenghua E-Commerce Co., Ltd.

Registered Address:
Room 9-615, Commercial Office Buildings 8, 9, 10 and Commercial Podium Buildings 6, 7, 8, Minjie Plaza Phase VII, No. 3 Xin'an Third Road, Duanzhou District, Zhaoqing City, Guangdong Province, China

Unified Social Credit Code:
91441202MAE7WHJJ6D

Customer Support Email:
service@modorop.com

modorop.com is owned and operated by Zhaoqing Shushang Shenghua E-Commerce Co., Ltd. The company is responsible for the operation of the online store, customer support, order coordination, product information management, and related e-commerce activities.

Through international commerce and cross-border logistics networks, MODOROP provides customers worldwide with artistic mineral-inspired creations shaped by geological imagination, natural structures, and contemporary design.

MODOROP

Exploring hidden structures, geological beauty, and artistic imagination through unique decorative creations.

ANOMALOUS CRYSTALS
Unseen Crystal Structures

Rare formations born between nature and imagination, revealing crystal worlds beyond the known.

ALTERED STRATA
Unseen Geological Layers

Rare formations shaped between nature and time, revealing hidden landscapes beyond the ordinary.

HOLLOW CORES
Hidden Mineral Realms

Rare inner formations reveal unseen worlds beneath the surface of stone.

Natural inspiration. Geological imagination. Modern artistic expression.