Warranty & Guarantee
Our Commitment to Quality
At MODOROP, we aim to ensure that every artistic piece you receive meets the quality and presentation standards represented in our store.
Each product is carefully selected, reviewed, and prepared before shipment. If your item arrives damaged, defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer support team will work with you to provide an appropriate solution.
Our collections include artistic mineral-inspired objects, geological decor pieces, and sculptural creations designed around natural structures, hidden formations, and contemporary interior aesthetics.
90-Day Limited Warranty
Most eligible products purchased from MODOROP are covered by a 90-day limited warranty, beginning from the date your order is delivered.
This warranty applies to qualifying manufacturing defects or structural issues that occur during normal intended use.
Depending on the specific circumstances, available solutions may include:
- A replacement product
- A replacement component or decorative element, where available
- Store credit
- A refund, where appropriate
The specific resolution depends on the nature of the issue, product availability, inspection results, and the circumstances of the warranty claim.
What Is Covered
Our limited warranty may cover qualifying issues including:
Manufacturing Defects
Defects in materials, construction, or workmanship that affect the normal intended function, structure, or quality of the product.
Structural Issues
Unexpected problems involving the construction, assembly, or stability of eligible artistic objects that are not caused by accidental damage, misuse, excessive force, or improper handling.
Surface or Decorative Defects
For eligible MODOROP pieces, unexpected defects involving finishes, decorative surfaces, artistic details, or included components that occur during normal intended use.
Products Damaged on Arrival
Items that arrive broken, cracked, damaged, or unusable due to transportation or handling issues may be reviewed under this warranty policy or applicable replacement procedures.
What Is Not Covered
The limited warranty does not cover damage or issues caused by:
- Accidental drops, impacts, breakage, or physical damage
- Improper handling, installation, placement, or display
- Misuse or use outside the product's intended purpose
- Exposure to excessive moisture, heat, chemicals, or unsuitable environments
- Normal wear and aging
- Cosmetic changes caused by regular use or environmental conditions
- Unauthorized repairs, modifications, alterations, or adjustments
- Damage caused by improper cleaning or maintenance
- Loss or theft
- Damage occurring after the applicable warranty period
Minor variations in color, texture, shape, surface appearance, finish, crystal-inspired details, geological patterns, or decorative elements are generally not considered defects when they do not affect normal product use.
Because MODOROP products are inspired by natural structures and artistic formations, slight variations may occur between individual pieces and production batches.
Damaged or Defective Items
If your order arrives damaged, defective, or with missing components, please contact us as soon as reasonably possible after delivery.
To help us review your request efficiently, please provide:
- Your order number
- Your full name and email address
- A brief description of the issue
- Clear photos or a short video showing the problem
- Photos of the packaging if the item was damaged during shipping
Please keep the original product and packaging until our customer service team has reviewed your request.
After evaluation, we will determine the appropriate solution according to the product condition, warranty coverage, and applicable policies.
How to Make a Warranty Claim
To submit a warranty claim, contact our customer support team using the contact information listed on our Website.
Please include:
- Your order number
- Product name
- Description of the issue
- Supporting photos or videos
- Any relevant information about product use and condition
Our team will normally review your request and respond within 24–48 hours.
Additional information may be requested if necessary to confirm the issue and determine eligibility.
Replacement Products
If a replacement is approved under this limited warranty, MODOROP will make reasonable efforts to provide the same product whenever available.
If the original product is unavailable, we may provide one of the following solutions:
- A comparable replacement product
- A replacement component or applicable part where available
- Store credit
- Another appropriate resolution based on the circumstances
Replacement availability may vary depending on inventory, product collection status, production availability, and shipping conditions.
A replacement product does not restart or extend the original warranty period unless required by applicable law.
Refunds
Warranty approval does not automatically guarantee a cash refund.
Refund eligibility is determined according to:
- The nature of the issue
- The condition of the product
- Available replacement options
- The applicable Return & Refund Policy
- Applicable consumer protection requirements
When a refund is approved, it will generally be issued to the original payment method used during checkout.
Processing times may vary depending on:
- Your bank
- Payment provider
- Card network
- Financial institution procedures
MODOROP does not control independent payment processing timelines.
Returns and Warranty Are Different
Our Return & Refund Policy applies when you wish to return an eligible purchase within the applicable return period.
Our Limited Warranty applies to qualifying manufacturing defects, structural problems, or product-related issues covered under this warranty.
These policies serve different purposes and may have different requirements.
Please review our Return & Refund Policy for complete information regarding:
- Return eligibility
- Refund procedures
- Return timelines
- Exchange options
- Customer responsibilities
Shipping Damage
If your package appears damaged when delivered, we recommend taking photographs of the package before opening it.
If the product inside is damaged, please contact our customer service team and provide photographs of:
- The outer packaging
- The shipping label
- The damaged product
- Any damaged internal protective packaging
This information helps our team review transportation-related issues more efficiently.
Please keep the product and packaging until your claim has been reviewed.
Product Care
To help maintain the condition and appearance of your MODOROP product, we recommend:
- Following all included care instructions
- Using the product only for its intended decorative purpose
- Handling sculptural structures and artistic details carefully
- Avoiding unnecessary impact, pressure, bending, or dropping
- Protecting products from excessive moisture, heat, and harsh chemicals
- Cleaning surfaces using suitable materials and gentle methods
- Keeping products in a clean and dry environment when not displayed
For products featuring crystal-inspired structures, layered geological designs, textured finishes, or decorative surfaces, careful handling is especially recommended.
Improper use, storage, cleaning, modification, or maintenance may affect warranty eligibility.
Consumer Rights
This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.
Nothing in this warranty policy is intended to exclude, remove, or restrict any rights that cannot legally be excluded or limited.
Where applicable laws provide additional protections or remedies, those rights will continue to apply.
Contact Us
If you have questions about a product, warranty coverage, an existing claim, or warranty eligibility, please contact our customer support team.
Customer Support Email:
service@modorop.com
Our customer service team aims to respond to inquiries within 24–48 hours.
For faster assistance, please include:
- Your order number
- Product name
- Description of the issue
- Photos or videos showing the concern where applicable
Corporate Information
Brand:
MODOROP
Website:
modorop.com
Legal Entity:
Zhaoqing Shushang Shenghua E-Commerce Co., Ltd.
Registered Address:
Room 9-615, Commercial Office Buildings 8, 9, 10 and Commercial Podium Buildings 6, 7, 8, Minjie Plaza Phase VII, No. 3 Xin'an Third Road, Duanzhou District, Zhaoqing City, Guangdong Province, China
Unified Social Credit Code:
91441202MAE7WHJJ6D
Customer Support Email:
service@modorop.com
modorop.com is owned and operated by Zhaoqing Shushang Shenghua E-Commerce Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, product information management, and related e-commerce activities.
MODOROP creates artistic mineral-inspired collections that explore crystal structures, geological formations, hidden inner worlds, and contemporary decorative design.
MODOROP
Exploring hidden structures, geological beauty, and artistic imagination through unique decorative creations.
ANOMALOUS CRYSTALS
Unseen Crystal Structures
Rare formations born between nature and imagination, revealing crystal worlds beyond the known.
ALTERED STRATA
Unseen Geological Layers
Rare formations shaped between nature and time, revealing hidden landscapes beyond the ordinary.
HOLLOW CORES
Hidden Mineral Realms
Rare inner formations reveal unseen worlds beneath the surface of stone.
Natural inspiration. Geological imagination. Modern artistic expression.