Shipping Policy
At MODOROP, we aim to provide a clear, reliable, and carefully managed shipping experience from the moment your order is placed until your artistic piece arrives at your door.
Our collections include artistic mineral-inspired objects, geological decor pieces, sculptural creations, and interior design objects inspired by natural structures and hidden formations.
Because some MODOROP products feature detailed structures, layered surfaces, crystal-inspired forms, delicate decorative elements, or artistic finishes, products are carefully prepared and packaged with appropriate protective materials to help reduce the risk of damage during transportation.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Business days are Monday through Friday, excluding public holidays.
Order processing time is separate from carrier transit time.
During peak sales periods, holidays, collection launches, unusually high order volumes, inventory verification, or other exceptional circumstances, processing may require additional time.
Certain artistic pieces, sculptural objects, or products requiring specialized protective packaging may require additional preparation before dispatch.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
Estimated Delivery Time
The estimated delivery period is generally:
7–20 business days after shipment
This estimated delivery period does not include the 1–3 business days required for order processing.
Delivery times may vary depending on:
- Shipping destination
- Carrier availability
- Customs inspections or clearance procedures
- Public holidays
- Weather conditions
- Peak shipping periods
- Remote delivery locations
- Local delivery restrictions
- Other circumstances outside our reasonable control
These delivery timeframes are estimates and do not represent guaranteed delivery dates.
Shipping Methods and Costs
Available shipping methods and applicable shipping charges are displayed during checkout based on destination, product type, package size, and the items included in your order.
Where promotional or free shipping options are available, eligibility will be clearly displayed before payment is completed.
Some larger artistic objects, fragile sculptural pieces, or specially protected items may require different shipping arrangements depending on destination and packaging requirements.
Packaging of Fragile Products
Some MODOROP products may include:
- Crystal-inspired structures
- Mineral-inspired surfaces
- Layered geological designs
- Sculptural decorative elements
- Textured finishes
- Delicate artistic details
Where appropriate, products are packaged using protective materials designed to reduce movement, pressure, and impact during transportation.
Please handle your package carefully upon delivery and inspect artistic details as soon as reasonably possible after opening.
We recommend keeping the original packaging until you have confirmed that your order has arrived in satisfactory condition.
Tracking Your Order
When tracking information is available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.
Please allow some time for tracking information to become active after the shipping label has been created.
Depending on the carrier and destination, tracking information may update only when the package reaches specific transportation or delivery checkpoints.
Delivery Delays
Although we work with logistics providers to deliver orders efficiently, occasional delays may occur due to circumstances outside our reasonable control, including:
- Carrier disruptions
- Customs inspections or clearance procedures
- Severe weather
- Transportation interruptions
- Public holidays
- Peak shipping periods
- Remote delivery locations
- Local delivery restrictions
- Unexpected logistics or customs delays
If your order has not arrived within the estimated 7–20 business day delivery period, please contact our customer support team.
We will review the available tracking and shipping information and assist where possible.
Shipping Address Accuracy
Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.
Please carefully review your:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal or ZIP code
- Country
- Contact information
If you notice an error after placing your order, please contact us as soon as possible.
We will make reasonable efforts to update information before fulfillment, but we cannot guarantee that changes can be made once an order has entered processing or has already been shipped.
If an order is returned, delayed, or requires reshipment because of incomplete or incorrect delivery information provided by the customer, additional shipping charges may apply where permitted by applicable law.
International Orders
MODOROP ships to selected international destinations where delivery services are available.
International shipments may be subject to:
- Customs inspections
- Import duties
- Taxes
- Brokerage fees
- Clearance charges
- Other fees imposed by local authorities or carriers
Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.
MODOROP does not control customs processing times, import decisions, or charges imposed by local governments, customs authorities, or delivery providers.
Damaged Products During Shipping
Because some MODOROP products include crystal-inspired structures, sculptural forms, layered surfaces, textured finishes, or delicate artistic components, we recommend inspecting your order promptly after delivery.
If your product arrives damaged, broken, scratched, or otherwise affected during transportation, please contact us as soon as reasonably possible.
To help us review your request, please provide:
- Your order number
- Clear photographs of the damaged product
- Photographs of the inner packaging
- Photographs of the outer shipping box
- A photograph of the shipping label
- A short video where helpful
Please do not discard the damaged item or packaging until our customer support team has reviewed the issue.
Depending on the circumstances and applicable policies, we may provide an appropriate resolution, such as replacement, refund, or another available remedy.
Lost or Delayed Packages
If tracking information shows an unusual delay or your package cannot be located, please contact us so that we can review the available carrier information.
Where appropriate, we may assist with carrier inquiries or available resolution procedures.
Investigations and resolutions may depend on the individual carrier’s policies and the specific circumstances of the shipment.
Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, we recommend checking:
- Your mailbox or usual delivery area
- Front, side, or rear entrances
- Building reception or mailroom
- Household members
- Neighbors
- The local delivery carrier
If you are still unable to locate the package, please contact us.
We will review the available delivery information with you and provide guidance where possible.
Split Shipments
In some cases, products from the same order may be shipped separately due to:
- Inventory location
- Product size
- Protective packaging requirements
- Warehouse availability
- Fulfillment requirements
For example, different MODOROP collections or artistic pieces may be shipped in separate packages depending on storage location and packaging requirements.
If your order is divided into multiple shipments, each package may have a separate tracking number and may arrive at different times.
You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments.
Receiving Your Order
When receiving MODOROP artistic products, we recommend:
- Opening the package carefully
- Avoiding sharp tools near the product
- Removing protective packaging slowly
- Handling sculptural surfaces and decorative details carefully
- Inspecting the product before disposing of packaging materials
- Placing the product on a clean and stable surface before display
If your product includes specific display instructions, protective components, or removable elements, please review the applicable product information before use.
Contact Us
If you have questions regarding shipping, tracking, delivery, damaged shipments, or order support, please contact our customer service team:
Brand:
MODOROP
Official Website:
modorop.com
Legal Entity:
Zhaoqing Shushang Shenghua E-Commerce Co., Ltd.
Unified Social Credit Code:
91441202MAE7WHJJ6D
Registered Address:
Room 9-615, Commercial Office Buildings 8, 9, 10 and Commercial Podium Buildings 6, 7, 8, Minjie Plaza Phase VII, No. 3 Xin'an Third Road, Duanzhou District, Zhaoqing City, Guangdong Province, China
Customer Support Email:
service@modorop.com
modorop.com is owned and operated by Zhaoqing Shushang Shenghua E-Commerce Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, product information management, and related e-commerce activities.
When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.
For damaged or delicate-product inquiries, including photographs of the product and packaging will help our team review the situation more quickly.
MODOROP
Artistic objects inspired by crystal structures, geological formations, and hidden mineral worlds.
ANOMALOUS CRYSTALS
Unseen Crystal Structures
Rare formations born between nature and imagination, revealing crystal worlds beyond the known.
ALTERED STRATA
Unseen Geological Layers
Rare formations shaped between nature and time, revealing hidden landscapes beyond the ordinary.
HOLLOW CORES
Hidden Mineral Realms
Rare inner formations reveal unseen worlds beneath the surface of stone.
Natural inspiration. Geological imagination. Modern artistic expression.