Payment & Security

Payment Methods

Available payment methods for your MODOROP order will be displayed during checkout.

Payment options may vary depending on:

  • Your location
  • Selected currency
  • Device type
  • Order value
  • Payment services available at the time of purchase

Only payment methods shown as available during checkout can be used to complete your order.

MODOROP does not process payments directly through customer messages, emails, or unofficial channels.

Payment Authorization

All orders placed through modorop.com are subject to payment authorization, verification, and fraud-prevention review.

Your payment provider, issuing bank, card network, or financial institution may:

  • Approve or decline a transaction
  • Request additional verification
  • Place a temporary authorization hold
  • Apply transaction limits
  • Require additional security checks

MODOROP does not control the approval decisions, verification procedures, authorization periods, or release schedules of independent payment providers, banks, or financial institutions.

If your payment is declined, please:

  • Verify your payment information
  • Contact your bank or payment provider
  • Confirm any required verification steps
  • Try another available payment method during checkout

Checkout Security

MODOROP uses Shopify as its ecommerce platform together with participating third-party payment providers to support secure checkout and payment processing.

Payment transactions may be processed through systems operated by:

  • Shopify
  • Payment processors
  • Card networks
  • Banks
  • Financial institutions
  • Fraud-prevention providers

We take reasonable measures to support a secure online shopping experience. However, no method of online transmission, electronic processing, or data storage can be guaranteed to be completely secure.

For your protection, we recommend:

  • Using trusted devices and secure networks when making purchases
  • Keeping account credentials confidential
  • Checking that you are visiting modorop.com before entering payment information
  • Avoiding sending sensitive payment information through email or customer support messages

MODOROP will never request your complete credit card number, CVV/security code, online banking password, or other sensitive financial credentials by email.

Pricing and Order Total

Before completing your purchase, checkout will display the applicable:

  • Product price
  • Quantity
  • Discounts
  • Shipping charges
  • Applicable taxes
  • Final order total

Please carefully review your order information before submitting payment.

The amount displayed during checkout before order completion will generally be the amount authorized for the transaction, subject to any separate charges applied by your bank, payment provider, or financial institution.

Currency and Foreign Exchange

Prices are displayed and processed in United States Dollars (USD).

If your payment method uses a currency other than USD, your bank, card issuer, or payment provider may apply:

  • Currency conversion rates
  • Foreign transaction fees
  • Exchange-rate adjustments
  • Other financial institution charges

These rates and charges are determined independently by your payment provider and are not controlled by MODOROP.

Temporary Authorization Holds

In some cases, your bank or card issuer may display a temporary or pending authorization before a payment has been fully completed.

A pending authorization does not necessarily mean that a final charge has been completed.

If a payment attempt is unsuccessful or an order is canceled, the time required for a temporary authorization to disappear depends on your bank, card issuer, or payment provider.

MODOROP does not control the release timing of these authorization holds.

Failed or Declined Payments

Payments may be declined or unable to be completed for reasons including:

  • Incorrect payment information
  • Insufficient funds
  • Bank or card restrictions
  • Billing information mismatch
  • Security verification requirements
  • Fraud-prevention screening
  • Payment-provider limitations
  • Technical or network issues

If payment cannot be successfully authorized, your MODOROP order may not be completed.

If you require additional information regarding a declined transaction, please contact your bank, card issuer, or payment provider.

Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same MODOROP order, please first check whether one of the transactions appears as:

  • A pending authorization
  • A temporary payment hold
  • An incomplete payment attempt

If you still believe an incorrect or duplicate charge has occurred, please contact us:

service@modorop.com

Please provide:

  • Your order number
  • Email address used during checkout
  • Transaction date
  • Amount charged

For security reasons, please do not send:

  • Complete credit card numbers
  • CVV/security codes
  • Online banking passwords
  • Other sensitive financial credentials

Our team will review the available order and payment information and assist where possible.

Discount Codes and Promotions

Discount codes must generally be entered before checkout is completed.

Promotional codes and special offers may be subject to:

  • Eligibility requirements
  • Expiration dates
  • Minimum purchase requirements
  • Product exclusions
  • Geographic restrictions
  • Usage limitations
  • Other promotion-specific conditions

Unless expressly stated otherwise, discount codes:

  • May not be combined with other offers
  • Cannot be exchanged for cash
  • Cannot be applied retroactively to completed orders
  • May be limited to one use per customer or order

The terms displayed with the applicable promotion will govern that specific offer.

Promotional conditions may vary between different MODOROP collections, products, and campaigns.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related costs will be displayed during checkout where required or supported.

International orders may also be subject to:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Clearance charges
  • Other local charges

These charges may vary depending on the destination country, local regulations, customs authorities, and delivery providers.

Unless otherwise stated during checkout, such charges are generally the responsibility of the recipient.

For additional information, please review our Shipping Policy.

Refunds

Approved refunds are generally issued to the original payment method used for the purchase unless another method is required or permitted by the applicable payment provider or applicable law.

Once a refund has been issued by MODOROP, your bank, card issuer, or payment provider may require additional processing time before funds appear in your account.

These processing times are determined by the relevant financial institution and are outside MODOROP's control.

For information regarding refund eligibility, return requirements, and refund procedures, please review our Return & Refund Policy.

Payment Verification and Fraud Prevention

To help protect customers and maintain a secure shopping environment, certain transactions may require additional review.

MODOROP may delay fulfillment, request reasonable verification, refuse an order, or cancel a transaction where reasonably necessary due to:

  • Suspected fraud
  • Unauthorized payment activity
  • Failed payment verification
  • Inconsistent transaction information
  • Unusual order activity
  • Other reasonable security concerns

If an order is canceled after payment has been successfully captured, an appropriate refund will be issued according to applicable policies and payment-provider procedures.

Payment Privacy

Information provided during checkout may be processed by:

  • MODOROP
  • Shopify
  • Payment processors
  • Banks and card issuers
  • Fraud-prevention providers
  • Shipping or fulfillment providers where necessary
  • Other service providers involved in completing the transaction

These parties may process information required to:

  • Complete your purchase
  • Authorize payments
  • Prevent fraudulent transactions
  • Provide order and delivery services
  • Support customer service requests
  • Maintain secure ecommerce operations

For more information about how MODOROP collects, uses, and protects personal information, please review our Privacy Policy.

Independent payment providers may also process information according to their own privacy policies and security practices.

Contact Us

If you have questions regarding payments, charges, discount codes, checkout, refunds, payment verification, or a transaction associated with your order, please contact us:

Brand:
MODOROP

Website:
modorop.com

Legal Entity:
Zhaoqing Shushang Shenghua E-Commerce Co., Ltd.

Registered Address:
Room 9-615, Commercial Office Buildings 8, 9, 10 and Commercial Podium Buildings 6, 7, 8, Minjie Plaza Phase VII, No. 3 Xin'an Third Road, Duanzhou District, Zhaoqing City, Guangdong Province, China

Unified Social Credit Code:
91441202MAE7WHJJ6D

Customer Support Email:
service@modorop.com

For order-related payment inquiries, please include:

  • Your order number
  • The email address used during checkout
  • Transaction date
  • Description of the issue

For your security, please do not send complete credit card numbers, CVV/security codes, account passwords, or online banking credentials through email.

Our team will review your request and provide assistance based on the available order and payment information.

Corporate Information

MODOROP is operated by:

Zhaoqing Shushang Shenghua E-Commerce Co., Ltd.

The company is responsible for:

  • Online store operation
  • Customer support
  • Order coordination
  • Product information management
  • Payment-related service coordination
  • Related ecommerce activities

Through international commerce and cross-border logistics networks, MODOROP provides customers worldwide with artistic mineral-inspired creations that explore crystal structures, geological forms, hidden mineral worlds, and contemporary interior aesthetics.

MODOROP

Exploring hidden structures, geological beauty, and artistic imagination through unique decorative creations.

ANOMALOUS CRYSTALS
Unseen Crystal Structures

Rare formations born between nature and imagination, revealing crystal worlds beyond the known.

ALTERED STRATA
Unseen Geological Layers

Rare formations shaped between nature and time, revealing hidden landscapes beyond the ordinary.

HOLLOW CORES
Hidden Mineral Realms

Rare inner formations reveal unseen worlds beneath the surface of stone.

Natural inspiration. Geological imagination. Modern artistic expression.