FAQ

Orders & Shipping

How do I place an order?

To place an order with MODOROP, select the artistic piece or collection item you would like to purchase, review the available details, add the product to your cart, and follow the checkout instructions provided on our Website.

Once your order has been successfully submitted, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to update or cancel your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to assist before your order enters processing or fulfillment.

However, once an order has entered preparation, packing, shipping, or dispatch procedures, we cannot guarantee that changes or cancellations can still be made.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking updates may require additional time after a shipping label has been created. Update frequency may vary depending on the shipping provider and destination.

When will my order arrive?

Delivery times depend on destination, carrier operations, customs procedures, local delivery conditions, holidays, and other external factors.

Order processing times and estimated delivery periods are described in our Shipping Policy.

All delivery timeframes are estimates and do not represent guaranteed delivery dates unless specifically stated.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your MODOROP product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review your request efficiently, please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging
• A photo of the shipping label, if available
• A short video showing the issue where relevant

Our support team will review the information provided and advise you on the appropriate next steps.

Product Support

What types of products does MODOROP offer?

MODOROP offers a curated selection of artistic mineral-inspired objects, geological decor pieces, and sculptural creations designed for modern interior spaces, collections, and gifting.

Our collections include:

• ANOMALOUS CRYSTALS
  Unseen Crystal Structures inspired by rare formations born between nature and imagination, revealing crystal worlds beyond the known.
• ALTERED STRATA
  Unseen Geological Layers inspired by rare formations shaped between nature and time, revealing hidden landscapes beyond the ordinary.
• HOLLOW CORES
  Hidden Mineral Realms inspired by rare inner formations revealing unseen worlds beneath the surface of stone.

Available products may change as new collections and artistic designs are introduced.

Are MODOROP products made with different materials and finishes?

Materials, finishes, textures, structures, and decorative details may vary depending on each individual product and collection.

Due to artistic production methods and product characteristics, slight differences may occur in:

• Shape
• Texture
• Color
• Surface appearance
• Finish
• Structural details
• Decorative elements

These natural variations are part of the artistic character of each piece and do not necessarily indicate a defect.

Will the product look exactly like the photos?

We make reasonable efforts to display product colors, proportions, textures, finishes, and details as accurately as possible.

However, the appearance may vary slightly due to:

• Screen settings
• Lighting conditions
• Photography environment
• Material characteristics
• Production variations
• Artistic finishing processes

Please review the individual product page for specific information about each item.

Product Care

How should I care for MODOROP decorative pieces?

For most MODOROP artistic objects:

• Handle products carefully when moving or displaying them
• Avoid dropping, striking, or applying excessive pressure
• Place items on stable and suitable surfaces
• Keep products in clean and dry environments
• Clean gently with a soft, dry cloth
• Avoid abrasive cleaning materials
• Avoid harsh chemical cleaners unless specifically permitted

Always follow any product-specific care instructions provided with your item.

How should I care for detailed structures and decorative surfaces?

For products featuring crystal-inspired forms, layered textures, mineral-like surfaces, translucent details, or sculptural elements:

• Handle delicate structures carefully
• Avoid unnecessary impact or pressure
• Do not force attached decorative components
• Store or display pieces safely where practical
• Avoid contact with harsh chemicals
• Clean only with suitable soft materials

Please review the product page or included instructions for additional care recommendations.

Product Support

What should I do if my product develops a problem?

If your MODOROP product has an issue involving structural details, surface elements, decorative components, or any other product feature, please avoid forcing, modifying, or attempting repairs yourself.

If the issue continues, please contact our customer support team:

service@modorop.com

Please include:

• Your order number
• Product name
• A description of the issue
• Clear photos where relevant
• A short video demonstrating the problem where possible

Providing these details helps our support team review your request more efficiently.

Can I place MODOROP products outdoors?

Please follow the product information and care instructions provided for each individual item.

Unless a product page specifically states that an item is suitable for outdoor environments, we recommend protecting MODOROP decorative pieces from:

• Rain
• Excessive moisture
• Extended direct sunlight
• Extreme temperatures
• Harsh chemicals or cleaning products

Product care requirements may vary depending on the individual design, material, and finish.

Are MODOROP products made from natural minerals?

Materials and construction methods vary by product.

Terms such as crystal-inspired, mineral-inspired, geological-inspired, or stone-inspired describe the visual concept, artistic design, or appearance of a product and do not necessarily indicate that each item is made from natural gemstones, raw minerals, or geological specimens.

Please refer to the individual product page for the specific material information of each item.

Are MODOROP products suitable as gifts?

Many MODOROP products are selected with gifting and special occasions in mind.

They may be suitable for occasions such as:

• Housewarmings
• Birthdays
• Anniversaries
• Holidays
• Celebrations
• Thank-you gifts
• Interior design gifts
• Collector gifts

Packaging and included accessories may vary depending on the product. Please check the individual product page for specific details.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return Policy and contact our customer support team to receive the appropriate return instructions.

Returns sent without prior authorization or without following the provided instructions may not be accepted.

Does MODOROP offer a warranty?

Eligible MODOROP products may be covered by a limited warranty against qualifying defects in materials or workmanship during normal intended use.

The applicable warranty period, coverage details, exclusions, and claim procedures will be stated on the relevant product page, product documentation, or Product Support & Warranty information.

Warranty coverage is separate from statutory consumer rights.

What should I do if my product has an issue?

If your MODOROP product develops a problem involving structure, surface details, decorative components, or other product features, please contact us rather than attempting to modify or repair the item yourself.

Contact:

service@modorop.com

Please include:

• Your order number
• Product name
• Description of the issue
• Clear photos where relevant
• A short video showing the problem where possible

This information helps our support team evaluate your request and provide the most suitable assistance.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in United States Dollars (USD).

Payment options may vary depending on:

• Your location
• Your device
• Order value
• Available payment service providers

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

MODOROP does not request customers to send complete payment card information through email or customer support messages.

For additional information, please review our Payment & Security information.

Product Information

Where can I find detailed product specifications?

Product-specific information is provided on each individual product page and may include:

• Product dimensions
• Materials
• Colors and finishes
• Design structure
• Surface details
• Display recommendations
• Care instructions
• Recommended placement or use

Because specifications may vary between different collections, please review the relevant product page carefully before completing your purchase.

Can colors look different in person?

Yes. Product colors may appear slightly different depending on:

• Screen settings
• Monitor or device display characteristics
• Room lighting conditions
• Photography environment
• Material properties
• Surface finishes
• Production variations

MODOROP makes reasonable efforts to represent every product as accurately as possible while recognizing that artistic objects may naturally have slight visual differences.

Do MODOROP products have identical structures and surface details?

Not necessarily.

Products featuring crystal-inspired structures, geological patterns, layered surfaces, textured finishes, sculptural forms, or decorative elements may show slight differences between individual pieces or production batches.

These variations may occur as part of normal artistic production and are part of the unique character of each piece.

Are product dimensions exact?

Product dimensions displayed on our Website are intended to provide a useful reference.

Small measurement variations may occur due to:

• Manufacturing methods
• Product construction
• Measurement techniques
• Artistic design characteristics

Please review the individual product page for specific dimensions and product details.

Collection Information

What makes MODOROP collections unique?

MODOROP explores the relationship between natural structures, geological imagination, and modern interior aesthetics.

Each collection presents a different interpretation of hidden forms and artistic landscapes:

• ANOMALOUS CRYSTALS
  Exploring unusual crystal structures and imagined mineral formations beyond familiar natural patterns.
• ALTERED STRATA
  Inspired by geological layers, transformation, and the visual stories created through time.
• HOLLOW CORES
  Revealing hidden inner worlds inspired by the mysterious structures found beneath surfaces.

Our goal is to create decorative objects that bring curiosity, atmosphere, and artistic character into modern spaces.

Can each piece be slightly different?

Yes. Depending on the design, materials, and production method, individual pieces may contain subtle differences in texture, surface appearance, structure, or finish.

These details are considered part of the artistic nature of MODOROP creations rather than imperfections.

Contact Us

If you have questions about your order, shipping, returns, product care, product specifications, warranty support, or product use, please contact us at:

Email:
service@modorop.com

For order-related inquiries, please include your order number whenever possible.

For product support, including your product name and a brief description of your question will help us provide assistance more efficiently.

Brand:
MODOROP

Website:
modorop.com

Legal Entity:
Zhaoqing Shushang Shenghua E-Commerce Co., Ltd.

Registered Address:
Room 9-615, Commercial Office Buildings 8, 9, 10 and Commercial Podium Buildings 6, 7, 8, Minjie Plaza Phase VII, No. 3 Xin'an Third Road, Duanzhou District, Zhaoqing City, Guangdong Province, China

Unified Social Credit Code:
91441202MAE7WHJJ6D

Customer Support Email:
service@modorop.com

modorop.com is owned and operated by Zhaoqing Shushang Shenghua E-Commerce Co., Ltd. The company manages the operation of the online store, customer service, order coordination, product information, and related e-commerce activities.

Through international commerce and cross-border logistics networks, MODOROP introduces artistic mineral-inspired creations to customers worldwide, connecting geological imagination, natural structures, and contemporary design.

MODOROP

Exploring hidden structures, geological beauty, and artistic imagination through unique decorative creations.

ANOMALOUS CRYSTALS
Unseen Crystal Structures

Rare formations born between nature and imagination, revealing crystal worlds beyond the known.

ALTERED STRATA
Unseen Geological Layers

Rare formations shaped between nature and time, revealing hidden landscapes beyond the ordinary.

HOLLOW CORES
Hidden Mineral Realms

Rare inner formations reveal unseen worlds beneath the surface of stone.

Natural inspiration. Geological imagination. Modern artistic expression.